At Nela Wanders, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item arrived damaged, defective, or incorrect
- The request is made within 1–3 days of receiving the item
- The item is unused and in its original condition and packaging
To begin the return process, please contact us at [email protected] with your order details and a brief explanation of the issue.
2. Return Process
Once your return request is approved:
- Our team will provide instructions for returning the item
- The item must be handed over to the delivery agent as instructed
- Ensure the product is properly packaged to avoid damage in transit
3. Refunds
Refunds are available only for cash on delivery purchases. Once we receive and inspect the returned item:
- If approved, a refund will be issued in cash at the time of pickup or via another agreed-upon method
- We will notify you of the approval or rejection of your refund
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or final sale status. These will be clearly marked on the product page.
5. Contact
If you have any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]